Top 10 hidden features of Facebook Messenger
If your brand is not currently using Facebook Messenger, that's exactly what with your company name to make it easy for customers to find you. . to decide where to meet, and then make sure everyone knows the address. Cfychgfguvhgvhgvguv Facebook Messenger (commonly known as Messenger) is a messaging app and platform. Originally developed as Facebook Chat in , the company revamped its .. "Facebook made its own Siri: Meet M". CNN. Instantly reach the people in your life—for free. Messenger is just like texting, but you don't have to pay for every message (it works with your data plan).
Image via Facebook Business. Use Messenger Codes Similar to Snapcodes, Messenger Codes allow users to connect with your business by scanning a simple graphic. The Messenger Code for your business is simply the profile picture for your business Page, in its circular version, surrounded by dashes and dots that look a little bit like Morse code.
Facebook Messenger: The Complete Guide for Business
Use Messenger links Like your Messenger Code, your Messenger link is a tool you can use to help people start a Messenger conversation with your Page.
You can use it on your website, in your email signature or social media profiles, or on printed materials where a Messenger Code would take up too much space. Your Messenger link is m.
So, for example, to start a Messenger conversation with the team at Hootsuite, you could use the Hootsuite Messenger link: Use the Send Message button on local awareness ads Local awareness ads are some of the easiest Facebook ads to create—you can launch them directly from your Facebook Business Page. They allow you to target people within a specific geographic distance from your shop or other offline location. And who better to chat with in real time than someone who is currently within easy walking or driving distance?Is Your Messenger messaging marketing (chatbot) This Engaging?
Adding the Send Message call-to-action button to a local awareness ad encourages potential local customers to contact you directly to learn more about you, helping you overcome any objections that are stopping them from walking in your front door IRL. There are a couple of ways Facebook Messenger can help. Respond privately to public messages Sometimes customers will post customer service questions, comments, or concerns directly on your Facebook Page, rather than sending you a private message.
Rather than nudging your customer to send you a private message or email with the information you need, you can now reply directly to a public post with a private message so that all your customer needs to do is reply.
Provide customer service directly through Messenger Of course, Facebook Messenger can also be a dedicated customer service channel for your business. When Rogers Communications, a large Canadian telecom, implemented Facebook Messenger as a customer service channel, they saw a 65 percent decrease in customer complains and a 65 percent increase in customer satisfaction.
Those customer satisfaction numbers would look quite different if the company was too slow to reply to customers. Provide services via chatbots Chatbots may be one of the most exciting ways to use Facebook Messengeras they allow you to automate everything from customer service to product recommendations to providing custom content. KLM uses Messenger to provide flight updates, send you your boarding pass, and even change your seat preference.
There are now more than 30, bots on Facebook Messenger. Check out some of our favorites for inspiration.
ManyChat – The easiest way to create Facebook Messenger bot
GRL bot as part of New York Fashion Week, giving customers access to new clothing items immediately after runway shows. You can apply for the program now if your Page is based in the U.
Share your location This one is not about marketing your brand. Rather than sending messages back and forth to decide where to meet, and then make sure everyone knows the address, you can send your current location or any other location of your choosing directly through Messenger, so you can be sure everyone arrives at the right place.
You can also access a conversation directly by going to Messenger. The desktop Messenger looks just like the Messenger page that can be accessed from Facebook, but it lacks the Facebook search bar at the top of the screen. Send and request money Image: Much like Venmo, Messenger lets you connect your credit card to the app, and send money to your friends, and request money from them as well.
To send and request, enter a chat with the friend hit the plus sign on the bottom left corner, select Payments, and enter the necessary amount. Add friends instantly with your profile code Image: To pull it up, tap your profile's icon in the top left corner of the app, then tap the large profile picture in the center of your screen.
Press My Code to display your own code, and Scan Code to scan someone else's. To challenge a friend or group of friends, start a conversation, press the plus sign, and select Games. If you're a loner, or you want to get some practice, start a conversation with yourself to play any game alone. Chat with bots Image: Messenger's army of bots will keep you company.
They'll send you news, help you place orders, play games, and more. Tap Discover in the bottom right corner, and start a conversation with the bot that strikes your fancy.
They use end-to-end encryption similar to that of Facebook's Whatsapp. Start a conversation, tap Secret in the top right corner, and select the friend you want to message. To make your messages disappear after a certain period of time, tap the clock icon to the left of the text box.